Returns & Exchanges
Made-to-Order Policy
Because each M Grace piece is handcrafted specifically for you, we cannot accept exchanges or returns on custom orders.
We encourage you to:
- Review product specifications carefully before ordering
- Contact us with any questions about sizing, materials, or customization
- Request a professional sizing consultation for rings
Quality Guarantee
If your jewelry arrives with a manufacturing defect or shipping damage, we'll make it right.
What to do:
- Contact us immediately at contact-us@mgrace-jwl.com
- Provide photos showing the defect or damage
- Return the piece — we cover all costs
Our Response:
Once we receive and confirm the defect or damage, we'll offer:
- Remake your piece to perfect condition, or
- Full refund of your purchase price
All return shipping, insurance, and any applicable duties are covered by M Grace for quality issues.
Important Timeframe:
Please report any issues within 10 days of delivery to qualify for our quality guarantee.
Questions?
Contact us at contact-us@mgrace-jwl.com. We're committed to your complete satisfaction.
